FAQ

Our company specializes in the sale of software needed to develop websites with CMS WordPress. Our goal is to provide any user with an opportunity to get premium products at an affordable price. All products you can use on an unlimited number of websites (domains).

We launched the project in 2015 and now WPhue is one of the most popular websites that provide the best digital products for website design on the market. Currently, the collection of more than 500 products from world famous developers, and the number of our customers has already exceeded 3000! Join and be a part of it!.

You will receive original products from developers but at a much reduced price tag. All files do not contain ads, viruses or malicious code. We provide free technical consultations and assistance in installing products. We have regular updates and direct download links. You will always find something that is not freely available!

We do not provide license keys and free updates for the products you downloaded. We are not developers of the provided products, so our technical support capabilities are limited. We do not change the functionality of products and do not fix developer bugs.

You can read the website terms and conditions on this page: Terms and Conditions.

Read customer testimonials on this page: Reviews.

Unfortunately, our website does not have sales statistics, therefore using open statistics we have created the following pages of best sellers: Themeforest.net, Codecanyon.net, Bestsellers from other brands.

If using website search you could not find the product you need, then we do not have this product. All products available for purchase are provided on the website.

If you find a mistake on the website, please let us know about it via the feedback form or by contacting the customer support service by creating a ticket.

All comments posted on the website are pre-moderated. We remove spam comments containing advertisements, links to other websites, etc. We also delete comments regarding any errors on the pages of the website after they have been fixed. We delete any requests left in the comments after processing them.

Unfortunately, we are not professionals in the web design and the number of available WordPress themes on our website is more than 1000, therefore we can not recommend the use of this or that product. However we made the most convenient search, navigation by tags and brands on the website and prepared the best seller pages: Themeforest.net, Codecanyon.net, Bestsellers other brands. On each page of the product you are interested in, there is a link to the developer’s website (Market). You can learn more about the product, look at the features, demo pages, reviews on the developer’s website and make a purchase decision.

If you have any questions after completing read the FAQ please create a request to our support service using the ticketing system on the website.

Points are the virtual currency used for purchases on the website. You can purchase points by using the payment buttons on the next page Buy Points. We accept payments via PayPal service. After receiving the payment, the points will be credited to the balance of your account automatically.

In order to download the required product you need to register on the website and purchase points.

After registering and purchasing the points, you need to go to the product page and click the “Download for X points” button, the product page will be reloaded and the “Download” button will be available. Click “Download” button for start downloading the product.

We provide the opportunity to pay through PayPal (Visa/Mastercard) service. You can purchase points by using the payment buttons on the next page Buy Points.

We accept only automatic payments through PayPal  service and we do not process payments manually.

Please note that the recharge time can take up to 30 min. Depending on the load on the payment system. Also after the payment please return to the website. If the points are not added, please create a request to our support service using the ticketing system on the website.

There is no expiry date for points. The points will be on the balance of your account until you spend them.

Now we do not provide any discounts for the purchase of points.

You can get points for free leaving useful comments on the website. For each approved comment you will automatically be credited with 1 point.

After you have spent points, the download link will be available for one day (24 hours). If you do not have time to download the product, please create a request to our support service using the ticketing system on the website.

Errors on the website we fix immediately upon request to the support team.

If you have difficulty downloading the product, please create a request to our support service using the ticketing system on the website.

Please note, for most products we do not provide free updates. For this reason, download links are only valid for 24 hours after purchasing products for points. If you need to download previously purchased products please create a request to our support service using the ticketing system on the website.

We can do refund if the product you downloaded from the website was completely unusable.

We DO NOT refund for the following reasons:

• • You made a mistake and downloaded what you did not need
  • You can not install the downloaded product
  • The product is incompatible with your WordPress, plugins or web server settings
  • The product does not function as you want
  • The product displays a message about the need to enter a license key or activation
  • You broke your website when installing the product
  • You did not receive technical support on WPhue

Also, please note that we do not refund commission for a refund.

We will update the products usually every 2-4 days. Please note we do not update products on request immediately.

A list of the latest updates can be found on the following page: Recent Updates

If you did not find the latest version of the product on our website, you can send a request through the feedback form, write to the mail admin@wphue.com, via the support ticket or simply leave a comment on the product page and we will add a new version of the product in the following updates.

You purchase a current version of the product. We do not have free updates for most products. In order to download the product update you will have to spend the points again.

We do not provide the license keys required to automatically update products through the WordPress admin panel. If you need to update the product, you must download it from the website and perform the update manually. If you want to receive automatic updates you must purchase the product directly from the developer.

Before you purchase a product on the website, make sure that your hosting meets the following minimum requirements:

• Web server based on Apache or NGINX with 128MB of RAM
• PHP version 5.6 or 7.0
• MySQL version 5.6+ or MariaDB version 10.0+
• Apache module mod_rewrite

To avoid getting errors during the installation of the product, make sure that you are using the correct PHP settings on your web server:

We recommend that you use one of the best, in our opinion, hosting for a website on WordPress – Hosting HostGator

Some of WordPress themes we update through the Envato API, therefore we provide only installation archives without documentation, plugins, demo data, PSD. However, some of these themes contain a menu for installing plugins and demo data in the theme settings. Please, before purchasing, pay attention to the contents of the archive (theme details tab on the product page).

A typical error that occurs when a user attempts to download in WordPress a non-installation theme file, but a complete archive of the theme (with documentation, plugins, demo data, etc.).

To avoid this error you must unpack the archive with a premium theme, find the installation .zip file inside the archive and use it for installation in WordPress.

A typical error that occurs if the server has the wrong PHP settings (see Hosting requirements for installation and use of products).

Such errors occur frequently if your server does not meet the recommended requirements for the PHP version installed on the server (see Hosting requirements for installation and use of products). We recommend using PHP version 5.6.

If you selected the correct version of PHP, but the error still occurs, there may be incompatibility with the current installed plugins or the incompatibility of the theme with the installed version of WordPress. If the problem can not be solved please create a request to our support service using the ticketing system on the website.

The most simple and correct way to update the product is to replace the files of the old version of the product with the new version files. All product settings are saved, as they are stored in the database of the website.

The second way is to delete the old version of the product, then download and activate the new version. In this case, the product settings may not be preserved, as in many products when they are removed there is a function to clear settings from the website database.

Here it is worth noting an important nuance – sometimes developers are releasing a fundamentally new product update with a change in the structure of files, the structure of storing settings in the database, etc. In this case, the product is accompanied by instructions from the developer to switch to a new version, Update to the current version correctly.

All products presented on the website are downloaded directly from the developer websites and are original. We do not sell any products downloaded from third-party resources.

We can at your request provide proof of purchase (screenshots) for any product sold on the website.

The original versions of some products do not work without activating the license key. In order for the product to work fully without activation, it is necessary to make minor changes to the part of the php/js code to bypass the license protection. The product in which such changes are made is called

NULLED.

Our specialists regularly prepare NULLED-versions of products, so that you can use them on an unlimited number of websites.

When you purchase a NULLED version of the product, you also get its original version (files without changes), so that if necessary, you can make sure that the changes made to the product concern only the protection bypass and there are no malicious code or ads in the files.

We provide open source software. You can check by yourself any product downloaded from our website and make sure that our files are downloaded directly from the developers and do not contain malicious code, viruses or ads.

To check the product for malicious code, for example, use the plugins Exploit Scanner, Wordfence, Acunetix WP Security, Sucuri Security, Antivirus, the service VirusTotal or the scanner Aibolit.

In the list of antiviruses VirusTotal there are Chinese antivirus solutions, such as Bkav, Jiangmin, Rising, Cyren. Such antiviruses often check the code simply for the presence of function eval, base64_encode/decode, etc. Although the presence of such constructions in the php-code does not at all mean that the code is malicious, and many developers use these functions for their own purposes (packing/unpacking data, custom fonts in css and others).

For this reason, Chinese antiviruses often detect on absolutely clean files downloaded directly from developers. This is called false positives. Usually on VirusTotal when checking the files, the detection rate for false positives of 1-2 (Chinese) antivirus out of 55. In case the detection rate is higher – it may be highly likely that within the file being checked, there may be malicious code or a virus present.

Please carefully read the description and features of the product before purchasing it. We do not give any guarantees that the product you purchased will function the way you want. We do not change the functionality of the products in any way, if you need details about the work or compatibility of the product, please contact the developer directly.

You can go to your account page by clicking on the link: Your account.

Your points balance and purchase history can be viewed on your account page: Your account.

Change the login after registration on the website is impossible for security reasons.

You can change your email or password on your account page: Your account.

If you forgot your password, you can restore it on the password reset page: Reset Password.

You can add any product to your favorites list by clicking on the “Like” button on the product page. Your favorite list is displayed on the account page. To remove a product from the favorites list on the product page, you must click on the “Dislike” button.

We provide free technical consultations through the support system on the website, NOT by email! For example, help with installing digital products.

We are not developers of the provided products, so our technical support capabilities are limited. We do not change product functionality and do not fix developer bugs.

If you need additional services for installing or configuring digital products purchased on the website, you can contact us for more details.

Ticket is a new request for support on the website. To send a request to the support service, you need to create a new ticket using the menu “Account – Create ticket”.

As a rule, we respond to requests within 1-2 business days. However the guaranteed response time of the support service is 5 business days.

It is not possible to get support from the developer via WPhue. If you need support from a developer, purchase the product directly.

If you need additional services for installing or configuring digital products purchased on the website, you can contact us for more details.

We do not provide any licensing or trial/commercial keys when you purchase digital products required to automatically update these products. All products presented on the website fully work without entering license keys on an unlimited number of websites (domains).

If the product you are downloaded constantly displays an activation message, please create a request to our support service using the ticketing system on the website.

If the product you downloaded does not work without entering a license key, please create a request to our support service using the ticketing system on the website. If the product does not really work without activation, we will create and provide you a NULLED version of product.

Yes, it is legal. All digital products on the website are released under GNU General Public License.

You can use any purchased products for an unlimited time.

You can use any purchased products on an unlimited number of websites (domains).